HOPS is a three-year project focused on the deployment of advanced
ICT "voice-enabled front-end public platforms"
in Europe permitting access for European citizens to their nearest Public
The main objective is to address the mass-scale deployment of new online public
services supported and accessible by voice channels (basically phone, both
fixed and mobile), the most accessible and communication means used by European
Citizens. This will only be possible by the addition of new fully functional
advanced technologies enabling to deliver automated services without losing
any quality and even more enhancing the current functionalities even more.
In this respect, the project is based on the integration of voice technologies
(ASR, Automatic Speech Recognition - TTS, Text to Speech) with Natural
technologies, complemented by a Public Administration
sector-specific implementation of Semantic Web
The overall approach follows a systemic structure, aimed to produce fully
functional prototypes, which will be tested and validated by the three Local
Authorities involved in the project.
As a natural extension, the overall architecture will also be able to support
additional non-voice channels, having access to the Natural Language Processing
and Semantic Web dimensions.
Hops project started on the 1th January 2004, it will end on 31 December
2006 and has been co-financed by 6th
Framework Programme of European