Enabling an Intelligent Natural Language Based Hub for the Deployment of Advanced Semantically Enriched Multi-channel Mass-scale Online Public Services

HOPS is a three-year project focused on the deployment of advanced ICT "voice-enabled front-end public platforms" in Europe permitting access for European citizens to their nearest Public Administration.

The main objective is to address the mass-scale deployment of new online public services supported and accessible by voice channels (basically phone, both fixed and mobile), the most accessible and communication means used by European Citizens. This will only be possible by the addition of new fully functional advanced technologies enabling to deliver automated services without losing any quality and even more enhancing the current functionalities even more.

In this respect, the project is based on the integration of voice technologies (ASR, Automatic Speech Recognition - TTS, Text to Speech) with Natural Language Process technologies, complemented by a Public Administration sector-specific implementation of Semantic Web Technologies. The overall approach follows a systemic structure, aimed to produce fully functional prototypes, which will be tested and validated by the three Local Authorities involved in the project.

As a natural extension, the overall architecture will also be able to support additional non-voice channels, having access to the Natural Language Processing and Semantic Web dimensions.

Hops project started on the 1th January 2004, it will end on 31 December 2006 and has been co-financed by 6th Framework Programme of European Commission

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Last website update: 16-05-2007